Can we visit your farm or warehouse?

Thor Boerdery is an online store and not a walk-in farm. All orders must be placed online in advance for either collection or delivery.

We source products from trusted local farmers and suppliers around Gauteng and surrounding areas. Please allow 3–5 working days for stock to be sourced and prepared.

Walk-in and same-day purchases are not available unless arranged and confirmed in advance.

Where do you deliver?

We deliver throughout South Africa to valid physical addresses. Unfortunately, we cannot deliver to P.O. Box addresses.

For estates, complexes, farms or access-controlled properties, please ensure the courier will be permitted entry or provide an alternative delivery address.

When can I expect my delivery?

Please allow approximately 2–7 working days after payment has cleared. Orders are processed Monday to Friday only.

Estimated delivery times after dispatch:

• Johannesburg & Pretoria: approximately 48 hours

• Major metropolitan areas: approximately 72 hours

• Outlying areas: approximately 96 hours

Deliveries are made Monday to Friday, 08:00–17:00, excluding public holidays. We will notify you of any significant delays.

What will delivery cost?

Delivery costs vary depending on the product, supplier, destination, parcel size and courier service.

Most standard orders are shipped using Fastway / The Courier Guy, while some suppliers may use their own courier or transport service.

Applicable delivery charges will be displayed at checkout once your delivery address has been entered. Specialised, oversized or livestock orders may require a separate delivery quotation.

Can I change my delivery address?

Yes. You can add or update your delivery address through your online account or during checkout.

If your order has already been dispatched, please contact support@thorboerdery.co.za immediately. Additional courier charges may apply.

Can I split my order between different addresses?

No. Each order can only be delivered to one address. If you require delivery to multiple addresses, separate orders must be placed and paid for individually.

How will I know when my order will be delivered?

You will receive email updates as your order is processed.

Once collected by the courier, you may also receive SMS and/or tracking notifications from our delivery partner.

I missed my delivery. What happens now?

If no one is available at the specified delivery address, the courier may contact you to arrange another delivery attempt.

Additional courier or redelivery charges may apply for unsuccessful delivery attempts.

My order has not arrived. What should I do?

Please contact our customer support team with your order number so we can assist you.

Thor Boerdery Customer Support

Telephone: +27 68 848 3410
WhatsApp: +27 68 848 3410
Email: support@thorboerdery.co.za
Online: Contact Us form on our website